[{"data":1,"prerenderedAt":32},["ShallowReactive",2],{"block-claim":3},{"id":4,"slug":5,"title":6,"btn_title":7,"documents":8,"content":29,"createdAt":30,"updatedAt":31},5,"claim","Submit a complaint","Download the complaint template",[9],{"id":10,"documentable_id":11,"documentable_type":12,"nature":13,"name":14,"original_name":15,"display_name":16,"extension":17,"is_encrypted":18,"disk":19,"size":20,"has_been_through_vialink":18,"score":21,"data":16,"error_message":16,"error_code":16,"expires_at":16,"created_at":22,"updated_at":22,"approved_at":16,"rejected_at":16,"control_id":16,"validation_requested_at":16,"order":16,"webhook_at":16,"certificate_date":16,"locale":23,"publication_date":16,"full_path":24,"path":25,"storage_path":26,"human_size":27,"url":28},137865,"5","App\\Models\\ContentManagement\\Block",210,"01JR0H7HXFM8JK0B9B9VJX1VVK.pdf","template-reclamation-eng.pdf",null,"pdf",false,1,196007,0,"2025-04-04T13:53:15.000000Z","en","block_document/document/01JR0H7HXFM8JK0B9B9VJX1VVK.pdf","block_document/document","/home/hosting/domains/prod/api.clubfunding.eu/private/repo/storage/app/public/uploads/block_document/document/01JR0H7HXFM8JK0B9B9VJX1VVK.pdf","1.96 Mo","https://api.clubfunding.eu/files/block_document/document/01JR0H7HXFM8JK0B9B9VJX1VVK.pdf","## File a Complaint\n\nYou can send your complaints by mail to the following address:  \n**ClubFunding – 19 rue Cambacérès, 75008 Paris**,  \n\nor by the next form : [File a complaint](https://support.clubfunding.eu/hc/fr/requests/new)  \n\nYou will first receive an **acknowledgment of receipt** of your complaint, and within a **period of ten business days** following the receipt of your request, you will receive a notification informing you of the **admissibility or not** of your complaint.  \n\nAs part of the review of your complaint, the **ClubFunding** team will verify:  \n- whether the complaint form has been correctly completed,  \n- whether the information provided is clear,  \n- and whether all required supporting documents have been submitted.  \n\nIf this is not the case, **ClubFunding** will send you, at the latest within a **period of ten business days** from the receipt of your complaint, a notification explaining **clearly the reasons** why the request cannot be accepted, and inviting you to **complete or reformulate** it.  \nAny delay in the handling of complaints will be **immediately notified** to you by the **ClubFunding** team.  \n\n### Recourse in case of disagreement  \n\nIn case of disagreement regarding the handling or outcome of your complaint, you have the option to contact the **mediation service of the Autorité des Marchés Financiers (AMF)**:  \n👉 [AMF Mediator](https://www.amf-france.org/fr/le-mediateur)  \n\nYou also have the option to **file an appeal** before the **competent jurisdiction or authority**.","2025-02-26T08:01:14.000000Z","2026-04-02T13:17:52.000000Z",1780489556900]